Contact us
The fastest way to reach us is WhatsApp. Whether it is a new ID, a deposit or a login question, message us and a real person replies.
Set up over WhatsApp · Cricket & casino markets · 18+
The best way to get in touch
WhatsApp is our main channel, and honestly it is the best one. It is quick, it keeps a written record of everything we discuss, and you get a real person rather than a bot reading from a script. Tap any Get ID or WhatsApp button on the site and you are straight into the chat with us.
We use one channel on purpose. It means your deposit references, your login help and any detail we shared all live in a single thread you can scroll back through. No lost emails, no starting from scratch with a new agent, no phone queue playing hold music at you.
We can help with all of this
Not sure whether your question is one for us? If it touches your account in any way, it is. Here is the usual list.
- Opening a new Tiger Exchange 365 ID
- Deposits and withdrawals
- Password resets and login trouble
- The correct app link and how the markets work
How to know it is really us
Because our name gets copied by scammers, keep two things in mind. We will never ask you for a banking OTP, and we will never tell you to send a deposit to a random personal number outside the details we give you in the live chat. If a message does either of those, it is not us. Stop, and check in the real chat before you act.
Stick to those basics and you can reach out with total confidence. Message us whenever you need a hand, and we will get you sorted and back to the cricket as quickly as we can.
When the desk is awake, and how fast replies really are
The desk runs 24x7, which is the honest answer, though it does not mean every hour is identical. Evenings during an Indian match are the busiest stretch of the day and replies are quick simply because everyone is already at the screen. Between roughly two and six in the morning, outside an overseas Test, you are waiting on a smaller shift and a few extra minutes is normal.
A rough guide to response times
A new ID request or a password reset is usually answered within minutes at any sensible hour. A deposit query gets picked up quickly, but the fix depends on your bank as much as on us, so the reply may be fast while the money still takes its own time. Withdrawal questions are the slowest by nature, because we check a payout against your verified account before saying anything definite. None of that is a promise, since a bank holiday or a network outage moves everything.
What to put in your first message
The single biggest cause of a slow reply is a message that says only problem. Tell us what you were doing, what happened and what you expected instead, and most queries close in one exchange rather than five. Screenshots beat descriptions every time, because a picture of the error carries more than a paragraph about it.
- Deposit: the amount, the time you sent it, the twelve digit UTR and the payment screenshot
- Withdrawal: the amount requested, when you raised it, and the account it should reach
- Login: your username, whether you are on the app or a browser, and a photo of the error
- App or apk: your phone model, the Android version and where the file came from
- New ID: a hello is enough, plus your age confirmation when we ask for it
One thread, not five
Keep everything in the same chat rather than starting a fresh conversation each time. That history is what lets us check a reference from last month without asking you to dig it out again. It protects you as well, because anything we told you is written down and nobody has to rely on memory.
If a reply is taking longer than it should
First, check you are messaging the number saved from this site and not one somebody forwarded to you. That mistake accounts for a fair share of the messages nobody ever answers. If the number is right and the chat has gone quiet for more than a couple of hours during normal evening traffic, send one follow up in the same thread with the word urgent and your original request reference.
Please do not raise the same request twice, a withdrawal least of all, because a duplicate is the one thing that genuinely slows a payout down. If something has gone properly wrong, say so plainly and ask for it to be escalated. Complaints reach the same people who answer everything else, which is not much of a hierarchy, but it does mean nobody can quietly bury one in a queue.
FAQs
Is there an email address or phone number, or is WhatsApp the only route?
WhatsApp is the only route, and that is deliberate rather than lazy. One channel means your deposit references, login help and every detail we shared sit in a single thread you can scroll back through. Email gets lost in spam folders and a phone queue proves nothing afterwards. If you see an email address or a helpline claiming to be this desk, it is not ours.
What should my very first message to the desk actually say?
Three things: what you were doing, what happened, and what you expected instead. A message that says only problem or not working costs both of us four extra exchanges. Add a screenshot, because a picture of the actual error says more than a paragraph describing it. If it is simply a new ID you want, hello is enough and we take it from there.
How long should I wait before sending a follow up?
Give it a genuine gap first. During a busy evening the queue moves in minutes, but at four in the morning outside an overseas Test you are on a smaller shift. If the thread has gone quiet for a couple of hours in normal traffic, send one follow up in the same chat with your original reference. Five short messages push you no further up the queue.
Do I have to message from the same number that opened my account?
It is much easier if you do, and it saves both sides a verification detour. Messaging from an unfamiliar number means we have to confirm you are the account holder before discussing anything, which is rather the point. If your number has genuinely changed, say so from the new one, mention the old number, and expect a couple of extra questions before we move on.
What should I never send to the desk in a chat?
Your password, a banking OTP, or a full card number, because we never need any of them and no genuine desk does. Photographs of documents should only go across after we have asked in the live chat and explained why. And do not forward payment details somebody else sent you claiming to be us; check them against the running thread first.
Which details make a withdrawal query move fastest?
The amount you requested, the time you raised it, and confirmation that the receiving account matches the one you deposited from. That last point settles most questions on its own, since a name mismatch is the usual reason a payout sits still. Do not raise a second request while the first is open, because a duplicate is what causes a real delay.
I found a mistake in one of your guides. Where do I report it?
Send it in the same chat and it reaches Sameer, who writes the pages. Name the page, quote the line that looks wrong and add a screenshot if a screen has changed since we described it. Reader corrections have fixed more on this site than any internal review has, so it is worth the half minute it takes you.
Do you take business, partnership or advertising enquiries?
You can ask, but the honest answer is usually no. We do not sell placements, we do not run sponsored pages and we do not publish paid reviews, so most advertising approaches end quickly. If you are a player with a problem, that always gets attention first. Anything else may sit behind the account queue for a good while.
Can I message about a market or odds question rather than my account?
Yes, and people do. How a lay bet ties up your balance, why a price moved after a wicket, what a session market settles on, all fair questions and none of them a nuisance. What we will not do is tell you which side to back, because that is tipping and we do not do it at any price.
I go quiet for a whole season. Does the WhatsApp thread survive?
Nothing. The thread stays where it is and so does the history, which is the main reason we ask you not to delete it. Come back after a quiet off-season, scroll up, and last season's deposit references are still sitting there. The account itself may need a password reset if it has been dormant a long while, and that takes a minute.